How can we help you?

• Enter your order number and email address in the fields above and click Start
• Follow the instructions and select the items you want to return
• You will get a confirmation email with the shipping guidelines once the return request is approved

You can return your items within 14 days of receipt of your shipment. 

• The item must be returned in a resalable & unused condition. If products are returned damaged including packaging you will be responsible for any fees incurred to resale damaged items/packaging.
  
• Promotional items included in orders must be returned. Whether this has been included free of charge or with any offer at time of purchase. If promotional items are not returned you will be charged the value of the promotional item.

• Original shipping charges are non-refundable
• You are responsible for the charges of the return shipping
• If a free delivery method was chosen, the delivery charge will be deducted from your refund / credit.

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.

Faulty Items: Faulty Items must be reported within 30 days of purchase. If you believe your item is faulty please follow the returns methods above. Faulty items will be investigated by our team in-store, some items may need to be sent away to manufacturers. In respect to this we cannot provide any time frames on investigations. If the item is deemed as faulty, the item will be replaced or refunded including carriage. If the item is deemed not faulty, the item will be sent back to the delivery address recorded, carriage fees will be applied where necessary.

Missing Items: Missing Items must be reported immediately, if a missing item has not been reported within 7 days of delivery we can not assist further. If you have received a missing item report it via support@mycarcleaning.co.uk

Damaged Items & Leaks: Although we package items as best as possible from time to time items may be received damaged through 3rd party couriers. If you have received a damaged item please DO NOT discard the item until you have contacted us. It is very important to take photographs to ensure there is evidence to build a case for the order.  Damaged and leaking items must be reported immediately, if an item has not been reported within 7 days of delivery we can not assist further. If you have received a damaged item report it via support@mycarcleaning.co.uk

Warranties: Due to the nature of the products we offer, there is no warranty on any items unless stated otherwise. Any warranties offered are solely with the manufacturer of the item and we can not be responsible for warranty claims. These conditions extend to in-store purchases as well. If you have any questions regarding returns please email us at support@mycarcleaning.co.uk

Promotional Items: These must be returned, whether this has been included free of charge or with any offer at time of purchase. 

Incorrect Delivery: If the address entered at checkout is incorrect and the order has already despatched, a re-delivery fee will incur to redeliver the order to the correct address. If at this point the order is to be cancelled, carriage fees will be applied to the original order to cover the initial incorrect delivery.